Frequently Asked Questions

Everything you need to know about using BitSwapNow for fast, secure, non-custodial crypto swaps.

General Questions

What is BitSwapNow?

BitSwapNow is a non-custodial cryptocurrency swap platform that allows users to exchange digital assets without creating an account or giving up control of their wallets.

Is BitSwapNow non-custodial?

Yes. BitSwapNow does not hold your funds, store your private keys, or control your wallet. You remain responsible for your own wallet, private keys, recovery phrase, and transactions.

Do I need to create an account?

No. BitSwapNow is designed for simple crypto swaps without traditional account registration.

What cryptocurrencies can I swap?

BitSwapNow supports a wide range of digital assets including Bitcoin, Ethereum, Solana, XRP, Litecoin, Monero, USDT, USDC, BNB, Dogecoin, and many other cryptocurrencies depending on availability from supported providers.

Crypto Swap Questions

How does a crypto swap work?

You choose the asset you want to exchange, enter the receiving wallet address, confirm the swap details, and send funds to the generated deposit address. Once the transaction is confirmed, the exchanged asset is sent to your destination wallet.

How long does a swap take?

Most swaps are completed within minutes, but timing can vary depending on blockchain network congestion, confirmation times, liquidity availability, and provider processing.

Can I cancel a swap?

Once funds are sent on the blockchain, transactions usually cannot be reversed or canceled. Always verify the wallet address, asset, network, and amount before submitting a transaction.

What happens if I send funds on the wrong network?

Sending funds to the wrong network can result in permanent loss. Always confirm that the asset and blockchain network match the receiving wallet before sending any crypto.

Security & Privacy

Does BitSwapNow store my private keys?

No. BitSwapNow never asks for or stores your private keys, recovery phrase, or wallet password. Never share your seed phrase with anyone.

Is KYC required?

Most swaps may not require standard account registration, but KYC or additional verification may be requested by third-party providers or compliance systems if a transaction is flagged for risk, sanctions, suspicious activity, or regulatory requirements.

Is BitSwapNow anonymous?

BitSwapNow is privacy-focused and non-custodial, but blockchain transactions are publicly visible. Users should not assume cryptocurrency transactions are completely anonymous.

How can I protect myself from crypto scams?

Always verify URLs, never share your seed phrase, avoid fake wallet apps, double-check wallet addresses, and be cautious of anyone promising guaranteed returns or asking you to send crypto.

Fees, Rates & Support

Are there fees?

Crypto swaps may include network fees, liquidity provider fees, and exchange rate spreads. The final quoted amount should be reviewed before confirming a swap.

Why did the final amount change?

Crypto prices move quickly. Final amounts may vary due to market volatility, exchange rates, liquidity, and network fees, especially during periods of high market activity.

What should I do if my swap is delayed?

First, check the transaction status on the blockchain using your transaction ID. If the transaction has confirmed but the swap is still delayed, contact support with your transaction ID and swap details.

How do I contact support?

You can contact BitSwapNow support through the website support page or live chat if available. Always include your transaction ID when asking about a specific swap.