Negative feedback isn’t nice — especially as it pertains from the high-profile individual.
This really is something which became of Freewallet not very lengthy ago, however the one-stop digital finance application switched this into an opportunity… and grew to become more powerful consequently.
Everything started in Feb 2021, when Elon Musk was constantly tweeting about Dogecoin because it enjoyed the unlikeliest of surges from $.005 to $.74.
Freewallet quote-tweeted Tesla’s Technoking because he sang the language “Who allow the DOGE out” — adding that “DOGE does not stop.”
But he responded: “Your application sucks.”
In a good example of customer support done correctly, Freewallet’s support team responded minutes later — and stated these were on hands to assist if he needed anything.
“Please unlock my account,” Musk authored.
Freewallet did just that — springing to action within the blink of the eye — and it is clearly something he appreciated.
“Thank you for fixing,” he later said excitedly.
It powerfully shows just how important customer support is — and even though things can from time to time fail every so often, solid support means most issues could be fixed. Perversely, getting this drama engage in before countless users on Twitter demonstrated just how positive Freewallet could be.
Not only surviving, thriving
Freewallet launched in 2016 — but exactly how has got the business been performing within the 18 several weeks since Elongate?
Well, the woking platform states it’s alive and well. Although it’s mainly referred to as a multi-currency wallet — offering support for an array of digital assets — additionally, it supplies a gateway for individuals who wish to switch fiat for crypto. Gift certificates and crypto swaps can also be found.
Additional features are added constantly, as well as support for any greater mix-portion of altcoins. Freewallet states that it is dev team is presently focusing on a brandname-new iteration from the application in which the latest technologies take center stage.
Contrary, we have seen Musk start to be put off by the field of crypto in recent several weeks — with Tesla lately announcing it had offered 75% of their Bitcoin for $936 million inside a bid to release liquidity.
Reflecting with that fateful day in Feb 2021, Freewallet stated: “Many Freewallet rivals became a member of the jolly rampage within the comment section offering their plan to Musk and Tesla employees. However, it switched out that the organization that reacts to some user’s query and timely fixes the issue can not be destroyed with a single tweet, regardless of who posts it.”
This is an all-important lesson — and given how Freewallet regularly launches promotions and giveaways, goes into partnerships with popular payment operators, and vies to remain a measure in front of the competition, it’s little question that this can be a platform now reliable by 6 000 0000 users all over the world.
Disclaimer. Cointelegraph doesn’t endorse any content or product in this article. Basically we are designed for supplying you with all of information that people could obtain, readers must do their very own research when considering actions associated with the organization and bear full responsibility for his or her decisions, nor can this short article be looked at as investment recommendations.
