Thai SEC launches digital hotline for Zipmex users

As a direct consequence from the Thai cryptocurrency exchange Zipmex stopping withdrawals a week ago, local financial regulators are walking directly into consider potential losses by investors.

Thailand’s Registration (SEC) takes action to gather all information you need from investors about how they’ve been impacted by issues on Zipmex.

The regulator formally announced on This summer 25 that Zipmex customers can submit information with an online forum around the Thai SEC’s official website.

The SEC has gotten numerous complaints from people impacted by Zipmex following the crypto exchange temporarily suspended withdrawals from the Thai baht and digital assets on This summer 20, the regulator stated.

“In yesteryear, the SEC issued instructions requesting the organization [Zipmex] to supply a competent system to make contact with customers and take care of complaints, in addition to look at the protection from the interests of consumers,” the announcement notes.

Zipmex is among the major cryptocurrency exchanges formally controlled through the government of Thailand, alongside platforms like Upbit, Bitkub yet others. The Zipmex exchange abruptly stopped withdrawals a week ago, citing a “combination of circumstances” which were past the company’s control, including “volatile market conditions.”

Related: CoinFLEX resumes withdrawals, restricting users to 10%

The withdrawals’ pause came among Bitcoin (BTC) hitting multi-week highs above $24,000. Zipmex partly started again some operations around the platform, re-launching withdrawals from the trade wallet after 2 days after disabling withdrawals. “Transfer from Z Wallet, deposit and trade will still be disabled until further notice,” the firm stated.

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